Privacy Policy

Last Updated: November 19, 2024

1. Introduction

Grid Auction ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our power market bidding platform and services.

2. Information We Collect

Personal Information

  • Name, email address, and contact information
  • Company name and business details
  • Payment and billing information
  • Account credentials and authentication data

Usage Data

  • Trading strategies and simulation parameters
  • API usage logs and access patterns
  • Device information and IP addresses
  • Browser type and operating system

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing transactions and managing your account
  • Improving our platform and developing new features
  • Sending service updates and marketing communications
  • Detecting and preventing fraud and security threats
  • Complying with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • 256-bit SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Secure data centers with physical access controls

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist in platform operations
  • Payment processors for transaction handling
  • Legal authorities when required by law
  • Business partners with your explicit consent

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Object to data processing
  • Data portability
  • Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Account data is kept for the duration of your subscription plus 90 days. Transaction records are retained for 7 years as required by financial regulations.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by regulatory authorities.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

privacy@gridauction.tech

Grid Auction Privacy Team